Shipping & Delivery Policy

At CHANT Life, we work to process and ship orders as quickly as possible. Please review the information below regarding order processing, shipping, delivery, and product restrictions.

1. Order Processing

Orders are generally processed and shipped the same business day or the next business day.

Orders placed before approximately 2:00 PM Central Time will usually ship the same business day, depending on order volume and carrier pickup times. Orders placed after the daily carrier pickup, on weekends, or on holidays will generally ship the next business day.

During periods of unusually high order volume, promotions, product launches, holidays, or other circumstances beyond our control, processing may take longer.

2. Shipping Carriers

Orders are shipped using USPS, UPS, or another carrier selected by CHANT Life based on the destination, package size, and shipping service selected at checkout.

Available shipping methods and applicable shipping charges will be displayed during checkout.

3. Delivery Times

Delivery times vary depending on the shipping method, destination, carrier operations, weather, holidays, and other factors outside of our control.

Any delivery dates or transit times provided at checkout are estimates and are not guaranteed unless specifically stated otherwise by the shipping carrier.

Processing time is separate from carrier transit time.

4. Tracking Information

Once your order has been shipped, tracking information will be sent to the email address provided with your order.

Please allow time for the carrier to scan the package and update the tracking information after shipment.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Additional shipping charges may apply if an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer.

6. Lost, Delayed, or Missing Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside of our control.

If tracking information shows unusual delays or you believe your package has been lost in transit, please contact us. We will assist with reviewing the tracking information and, when appropriate, opening a claim or inquiry with the carrier.

If a package is confirmed lost by the carrier, CHANT Life may, at its discretion and depending on the circumstances, replace the shipment or issue a refund.

7. Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, building management, or the local carrier.

If the package still cannot be located, contact us so we can assist you with the appropriate carrier inquiry.

8. Damaged Shipments

If your order arrives damaged, please contact us promptly and provide your order number along with photographs of the damaged package and product whenever possible.

We will review the issue and determine whether a replacement, refund, or other resolution is appropriate.

9. Shipping Restrictions

CHANT Life products are shipped only to jurisdictions where we believe the applicable products may legally be sold and shipped.

Because CHANT Life offers products that may be subject to federal, state, and local restrictions, certain products may not be available for shipment to specific states, counties, cities, or other jurisdictions.

Shipping availability may vary by product.

We reserve the right to refuse or cancel an order if we determine that shipping a particular product to the customer's location may violate applicable law, regulation, carrier policy, or company policy.

It is also the customer's responsibility to understand and comply with the laws applicable to the purchase, possession, and use of the products in their jurisdiction.

10. Order Cancellations

We process orders quickly, so we cannot guarantee that an order can be changed or canceled after it has been submitted.

If you need to change or cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.

11. Contact Us

If you have questions regarding your order, shipping, or delivery, please contact CHANT Life through our website or by phone:

CHANT Life
Northbrook, Illinois 60062
Phone: 1-855-293-1492